Where are you located and what are your office hours?

MALR’s corporate office is located in Staunton, VA.  Satellite offices are located in Louisville, KY, Middletown, VA and Keswick, VA.  Corporate office hours are Monday- Friday 8:00AM to 5:00PM.  

Do you have Saturday hours?  

Saturday installations and service is available when scheduled in advance and coordinated with our technical staff.

What area to you service?

Delaware, Maryland, Virginia, West Virginia, Kentucky and Washington, D.C.

How do I get a quote?

Contact us at 800.528.5623 or send an inquiry through our Contact Us page.  Customer may also contact their eaquipment dealer of chice and ask for a Loadrite scale quote.

Will your loader scales work with any machine make and model?

Our loader scales are designed to be installed on any make and model of a front-end wheel loader.  Pricing does not vary based on machine type or location of customer.

Is the installation included with a new scale?

Installation assistance is included in our pricing.  For more information, please contact us for a quote.

What is the warranty?

All new Trimble Loadrite products (except the L2180™ scale) are backed by a 1-year manufacturer parts warranty when installed by an authorized dealer.

The L2180™ scale is backed by a 3-year manufacturer parts warranty.  A 2 year extended warranty is available for purchase for the L2180 only.

Scale installation labor is warranted against installer defect for 1 year on all new installs*

*calibrations, changes in machine operation and damage are not included in warranties.

I have a technical problem or question, who do I contact?

We ask for all service and technical questions be directed to our main office by calling 800.528.5623 or 540.416.4062. You may also send your inquiry through our Contact Us page.

Do you offer phone support?

Yes,  call 800.528.5623 or 540.416.4062.  Our phone is staffed by a live person during normal business hours.

Can I calibrate the scale myself?

Self-adjustments are not advised!  Correct calibration is essential to the operation of the scale.  We offer flexible service options.

Do you offer training?

Yes, initial operator training is included with each new install.  We will follow up on each scale shortly after install and again within 12 months.

Where do I get printer supplies?

Printer ink is available from Staples.com  item # 537001  Epson Printer Ribbon, ERC09B, Black.

Printer paper is standard 2¼” wide calculator paper.  If you source paper locally be advised a standard 125′ roll will be too thick to fit in the printer. Several feet will need to be removed from each roll.  You may order single, double, and triple copy paper from us.

I have a billing question, who do I contact?

Please contact Laura Quick at 800.528.5623 or send an inquiry through our Contact Us page.